FAQ

FAQ

Regarding Order Placement

Am I required to pay VAT (Value Added Tax) on my purchase?

No. All displayed prices are final and inclusive of any applicable taxes and duties. You will not encounter any additional charges at checkout or upon delivery.

Which payment methods are available on your website?

We accept the following secure payment methods: Credit Cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Western Union, and Bank Transfer.

Do you ship orders to destinations outside your country?

Yes, we ship worldwide. Orders are dispatched from our nearest regional warehouse to ensure faster delivery. We have warehouses in the United States, United Kingdom, Germany, and France.

Is it possible to complete payment via telephone?

For security reasons, we do not process payments over the phone. All transactions must be completed securely through our online checkout system.

Are transactions on your website protected and secure?

Absolutely. Our website uses SSL encryption and complies with PCI-DSS standards to ensure all your payment and personal details are fully protected. We also offer fraud protection for all transactions.

What steps should I take if I encounter an error during credit card payment?

Please ensure your card details are entered correctly and that your bank authorizes international transactions. If the issue persists, try using an alternative payment method or contact your bank. You may also reach out to our support team for assistance.

What occurs if my order is not confirmed but my card shows a charge?

In such cases, the hold on your funds is typically released by your bank within 3-10 business days. If the order was not confirmed, no actual charge will be processed. If the amount is deducted, please contact us with your details, and we will investigate immediately.

If I am unable to finalize an order online, how can I proceed?

You may contact our Customer Support team via email or live chat. We can guide you through the process or, where possible, provide a secure payment link to complete your purchase.

Do you offer discounts for bulk purchases?

Yes, we offer special discounts for bulk purchases of 10 or more jerseys. Please contact our sales team at [email protected] for a customized quote.

Can I place an order as a gift and have it shipped directly to the recipient?

Yes, you can specify a different shipping address during checkout. We also offer gift wrapping services and personalized gift messages at no additional cost.

Regarding Order Processing

Are all products, including popular team jerseys, currently available in stock?

Most items are in stock and ready to ship. Due to high demand during key tournaments, some popular jerseys may sell out quickly. Real-time availability is shown on each product page. We also offer pre-order options for upcoming jersey releases.

Can modifications be made to an order after the payment has been processed?

Changes can only be made if the order has not yet entered the packing process. Please contact us as soon as possible, and we will do our best to assist you.

Is order cancellation permitted after purchase?

Yes, you may cancel your order within 1 hour of placement, provided it has not been prepared for shipment. For cancellations, please refer to the procedure below.

What is the procedure to cancel an order?

Please contact our Customer Support team immediately via email or your account dashboard with your order number. We will confirm if cancellation is possible and process it promptly.

What shipping methods do you offer and what are the estimated delivery times within Europe?

We ship from regional warehouses within the EU using tracked services. European deliveries typically take 5-10 business days. Global shipping times range from 10 to 20 business days, depending on the destination. Express shipping options are available for an additional fee.

How can I monitor the status of my shipment?

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment's progress directly on the carrier's website or in your account.

What should I do if my order does not arrive within the expected timeframe?

Please first check your tracking details for updates. If there is no movement or the delivery is significantly delayed, contact our support team with your order number, and we will investigate with the carrier.

Do you offer customization services for jerseys?

Yes, we offer full customization services including player names, numbers, and club badges. Customization options are available on each product page.

How long does customization take?

Standard customization takes 2-3 business days. During peak periods, this may extend to 5 business days. Express customization is available for an additional fee.

Do you offer youth sizes and women's specific designs?

Yes, we offer a full range of sizes including youth sizes (XS-XL) and women's specific designs for most clubs. Size charts are available on each product page.

Regarding After-Sales Service

What is your return policy for items bought through your online store?

We offer a 30-day return period from the date of delivery for items in unused and original condition, with tags attached. Personalized or special-order items may not be eligible unless faulty.

How long does an exchange or refund typically take to process?

Once we receive the returned item, processing takes 3-5 business days. Refunds are then issued to your original payment method; the timing for the funds to appear depends on your bank or payment provider.

Are any extra charges applied for returns or exchanges?

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We do not charge additional handling fees for processing returns or refunds.

What if the jersey does not fit properly?

We offer free exchanges for size issues within 30 days of delivery. Please contact our support team to arrange the exchange.

How do I care for my football jersey to maintain its quality?

We recommend washing jerseys in cold water with mild detergent, avoiding bleach and fabric softeners. Hang dry or tumble dry on low heat. Do not iron directly on numbers or badges.

What if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our support team within 48 hours of delivery with photos of the issue. We will arrange for a replacement or full refund, including return shipping costs.

Can I return a personalized jersey?

Personalized jerseys can only be returned if they are defective or if there was an error in the customization. Please check your customization details carefully before placing your order.

How do I contact customer support?

You can contact our customer support team via:

· Email:[email protected]

· Live chat: Available on our website 24/7

Do you price match with other retailers?

Yes, we offer price matching for identical products from authorized retailers. Please contact our support team with the competitor's price and product details.

What happens if a jersey I ordered goes on sale after my purchase?

We offer a 7-day price protection guarantee. If the price of your jersey drops within 7 days of purchase, we will refund the difference.

Can I track the status of my return or exchange?

Yes, you can track the status of your return or exchange in your account dashboard. We will also send email updates at each stage of the process.

Do you offer international returns?

Yes, we accept international returns. Please contact our support team for detailed instructions and return shipping labels.

What payment methods are available for refunds?

Refunds are processed to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to that card. If you paid by PayPal, the refund will go to your PayPal account.

How do I leave feedback about my purchase?

We value your feedback! You can leave a review on our website, contact our support team directly, or leave a review on our social media pages.

                                                                                                Football World Jersey Team